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FAQ

Before you ask.

  • Do we have to replace our existing systems?

    Usually not. We're integration-first: most engagements start by making the ERP, e-commerce and tools you already own work together properly. Replacement is a last resort that has to earn its place on the roadmap.

  • Do you replace our IT team or existing partners?

    No — we work alongside them. Your team keeps running the day-to-day; we bring the transformation experience, and we hand over anything we build so your people can run and extend it.

  • How does an engagement start?

    A thirty-minute conversation, no obligation. From there, most clients start with a fixed-scope Transformation Roadmap — typically 4–6 weeks — so you get clarity and a sequenced plan before committing to any build.

  • How do you charge?

    Fixed scope for roadmaps and assessments, project pricing for defined delivery, and a monthly retainer for fractional technology leadership. You'll always know the number before we start — no hourly meter running.

  • What size of business do you work with?

    Established businesses where the operation is complex — manufacturers, distributors, e-commerce brands and multi-site or post-merger groups. If disconnected systems are what's holding growth back, that's our brief.

  • Where do you work?

    Based in Kent, UK, working across the UK, US and Asia — remotely by default, on site when the work needs it.